Air carrier IndiGo has had a history of rude behaviour and manhandling incidents. After ace badminton player PV Sindhu shared her impolite experience with Indigo on Twitter, a video of an IndiGo employee verbally abusing and physically assaulting a 53-year-old passenger has emerged. The video recorded by another IndiGO employee has gone viral on social media and received backlash.
Rajeev Katiyal, who arrived from Chennai at the Indira Gandhi International Airport, was waiting for the bus inside the airport when the incident happened. In the video, Rajeev and a few officials can be seen involved in a verbal and physical spat with each other over a bus ride inside the airport on October 15.
Watch here:
#WATCH: IndiGo staff manhandle a passenger at Delhi’s Indira Gandhi International Airport (Note: Strong language) pic.twitter.com/v2ola0YzqC
— ANI (@ANI) November 7, 2017
The airline later apologised to Katiyal and said strict action has been taken against the erring employees. Deputy Commissioner of Police Sanjay Bhatia said a compromise has arrived between Katiyal and IndiGo staff Jubi Thomas.
Also, Union Minister of State for Civil Aviation Jayant Sinha has sought a detailed report from IndiGo regarding this incident.
In a series of tweets, Sinha said,
Indigo passenger incident from Oct 15 is deplorable and unfortunate. Passenger safety and security is our top-most priority. 1/n
— Jayant Sinha (@jayantsinha) November 7, 2017
MoCA has already asked for a detailed report from Indigo by tomorrow. Indigo has issued a news release stating that the culprit 2/n
— Jayant Sinha (@jayantsinha) November 7, 2017
has been terminated. Indigo senior executives have personally apologised to the passenger. We hope that the passenger will file 3/n
— Jayant Sinha (@jayantsinha) November 7, 2017
a criminal complaint. This will enable us to take appropriate action. I will meet Shri Kalra to address his concerns. 4/n
— Jayant Sinha (@jayantsinha) November 7, 2017
Passengers and employees should know that the Ministry has multiple channels such as AirSewa and DGCA Sugam to handle such complaints n/n
— Jayant Sinha (@jayantsinha) November 7, 2017
IndiGo, that’s shameful!
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