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Indigo Airlines shocking excuse for crew's bad behaviour: 'Difficult to train small town boys and girls'

The Committee also noted that recently there were many incidents of manhandling, discourteous and rude behavior by airlines staff

A Parliamentary Standing Committee has come down heavily on Indigo airlines following several complaints of  “uncooperative and condescending” behaviour of the airliner’s staff.

In a strongly worded report, the panel called the airlines staff “uncooperative and condescending” adding that, “the problems afflicting airlines are not personal but institutional.”

The Committee also noted that recently there were many incidents of manhandling, discourteous and rude behavior by airlines staff, both ground staff and cabin crew. Some of them were reported in the media and a large number of them went unreported.

Also Read: #Shame: IndiGo, can you really get away with abusing and manhandling passengers?- Watch Video

“An airline like IndiGo needs to look inwards to see what the reason is behind its employee’s rude, discourteous and indifferent behaviour towards customers,” the panel said in its 26 page report.

The member of the committee also stressed on the need to provide proper training to the airlines staff especially on soft skills and passenger handling.

IndiGo spat

IndiGo spat (Courtesy: ANI Twitter)

“The crew should be trained to be more polite than saying ‘please’ or ‘thank you’. The passengers expect a civilized behavior from the cabin crew and the ground staff as the salaries to the cabin crew and ground staff are paid from the income earned from the passengers,” the report added.

When President of the Indigo Airlines Aditya Ghosh was called to deliberate on “Issues related to improving consumers’ satisfaction of airlines,” he reportedly told the committee that young people from villages and small towns do not possess the talent to succeed in the consumer service industry.

“We have lot of young people with so many degrees but the talent we require is not there,” Ghosh told the panel headed by Trinamool Congress MP Derek O’Brien

“IndiGo is hiring people from tier-II and tier III cities and creating jobs there. Those who studied in government schools or mohalla/village areas cannot be trained to speak fluent English within a span of four to five weeks.” he added.

Also Read: After Air India, IndiGo also cancels Shiv Sena MP Ravindra Gaikwad’s ticket

Though the panel disagreed with him and pointed out that government schools and colleges produce some of the the best students in the country.

The Parliamentary panel report drew both support and criticism on Twitter.

While a section of tweeples welcomed the panel report saying, Indigo totally deserved it, others wondered why similar strictures were not issued against Netas who misbehave on flight.

 

 

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