After being the centre of outrage for mistreating a passenger on its flight from Chicago O’Hare International Airport to Louisville, United Airlines is in news again and this time it’s for the letter that the United CEO Oscar Munoz has sent to his employees on Monday evening.
Munoz called the passenger being dragged in the video, that went viral on the social media, as “disruptive and belligerent” and said that the situation arose when the crew members “politely” asked the passenger to deplane, following which their agents were ‘left with no choice but to call Chicago Aviation Security Officer to “assist” in removing the customer from the flight’. Weirdly, the video that went viral on the social media showed the helpless passenger being dragged on his back by his hands, bleeding from the mouth, instead of being ‘assisted’ out of the aircraft (pun intended).
@United overbook #flight3411 and decided to force random passengers off the plane. Here's how they did it: pic.twitter.com/QfefM8X2cW
— Jayse D. Anspach (@JayseDavid) April 10, 2017
Usually, you expect the company bosses to apologise after an incident like reiterating that an event like this would not be repeated in the future, but not Munoz, who in his letter confirmed that the crew followed the prescribed procedure. “Our employees followed established procedures for dealing with situations like this,” he wrote.
ALSO READ: Watch: Asian doctor bleeds as United Airlines officials drag him in an overbooked plane in US
Munoz’s letter has further aggravated the situation and left the Twitterati fuming. Here’s what they have to say:
INBOX: @united CEO sends letter to employees about United Express flight. pic.twitter.com/obVdl6G2E0
— Ryan Ruggiero (@RyanRuggiero) April 10, 2017
You’re now free to be thrown about the cabin.#NewUnitedAirlinesMottos pic.twitter.com/Sa34QXUanm
— United Airlines (@Fake_UnitedPR) April 11, 2017
#United Airlines new slogan: Fight or flight? Why not both?
— Haikal Idris (@haikalclassic) April 11, 2017
Outcome Based Customer Centricity United Airlines Appears Committed To Bad Customer Experience https://t.co/SyCREvtlGX #OBCC #CUSTEXP pic.twitter.com/i3RRb0z3uT
— James Dodkins (@JDodkins) April 11, 2017
Free bruise before we cruise #NewUnitedAirlinesMottos pic.twitter.com/4lPCMaDq9o
— United Airlines (@Fake_UnitedPR) April 11, 2017
Shame on you United Airlines!!!! Boycott United airlines #Boycottunitedairlines #shameUnitedairlines never again will I travel with you!!!! pic.twitter.com/J9eHPsDnAF
— Francisco Javier (@FJinteriorsLA) April 11, 2017
This letter explains why that United fiasco happened. The CEO thinks it was justified. I wouldn’t trust this company with my safety https://t.co/2D5k93dSiz
— Rusty Foster (@rustyk5) April 11, 2017
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